Guess they got a we bit ticked off. the memo said we were suspended. I didn't know my wife tried to log in under another email so what might have been temporary went permanent. I told my wife she had two options, buy a new puter or replace a few parts and fire our ISP. We can easily sign up under another ISP however we need to change the MAC address. can anyone tell me what the part is called so when I go to the puter store I can tell them or choose what I need. Thanks Ed
I'm not sure that I understand your situation, but if you want to swap a part, the network card is the part to swap.
I think you may be a little confused on what authority any given ISP has. They can ban you from their specific network based on your MAC address if you really made them angry but that is the extent of their reach. They can NOT completely ban your MAC address from "the internet". You can go to any other ISP that serves your area and get new service until you anger them and get banned.
Who was your ISP and what was the infraction? Please don't say WildBlue.