I need help, I am trying to change my dynamic IP address to a static IP address with Telefónica in Spain. I have phoned them on several occasions and they have said they have done it, but it appears to me that it has not worked. I phoned again about 5 days ago and they said they will cancel the last order and do it again. How can I tell if the number I am allocated is a static or dynamic IP address? As I understand it, the number that has been allocated to my computer never changes, but the change will occur on the one that has been allocated to the router. Is this correct?
Once I am sure that this has successfully change, how does my husband access his works server in England which requires a static IP address to connect?
I would appreciate any advice with this, as we need to do this soon. Many thanks
Well, I'm sure you know that you can obtain your IP address from the home page of our web site: [url]http://whatismyip.com/[/url]
We have tools on that page to see who is the registered owner of the IP address. Unfortunately, that's probably your ISP - even if he has assigned it to you.
My router has a feature to control the timeout and I have that set at 60 minutes. I believe that if I set this to 0, or a large number, then the IP address would not change - so I would effectively have a static IP address (until I had to reboot the router). HOWEVER: The on-line help says this feature is provided to manage your connection if your ISP charges you for connect time. BEWARE (my ISP does not).
I assume that the 'must have a static IP address' is a security related restraint imposed by the company in England. I suggest you try it and it might work. I suspect that the company in England will have a table of 'trusted' IP addresses - and even if your IP address changes a couple of times before it settles, you'll probably be good.
You may have to call (or email) somebody in England to let them know your address. I'm sure a friendly engineer on the company help desk/ip support will be willing to work with you to get you running immediately. Within a few days, everything will be probably settle with everybody happy.
I'm curious. What leads you to believe that it hasn't worked? Has your IP Address changed? And which one? Remember, on private networks, your computer's IP address is assigned by the network, while the public one, the one assigned by your ISP, is assigned (basically) to the router that controls access to the network.
[QUOTE=tia121;4197]I need help, I am trying to change my dynamic IP address to a static IP address with Telefónica in Spain.
Once I am sure that this has successfully change, how does my husband access his works server in England which requires a static IP address to connect?[/QUOTE]
I've only quoted you on the above two statements because they lead me to believe there is a bit of confusion.
The machine you want to access remotely is the one that needs a static IP address, not the machine you are using to connect to the remote machine.
Think of an IP address as a phone number. The machine you want to access needs to be behind the same IP address so you know which number to dial to get to it. The number you dial from doesn't matter in that case.
Having said that, using something like [URL="http://www.teamviewer.com"]Team Viewer[/URL] will let you gain remote access without the need for static IP addresses... BUT you are going through team viewer's servers to do so, which might be against some corporate policies.