Tink asked 4 years ago
Hi all:)
I am having difficulty setting up fort forwarding for remote assistance from my desktops and laptop.I have had remote assistance from these machines before, but, I changed routers and using DSL instead of cable. Now I am having a problem setting things up again.
When I enter my ISP address it tells me that it needs a LAN address. I thought that I only need to have the RA for the one machine at the moment, and used that address, but, it won't take that either. I have the IPCONFIG info and have tried all that this there, just to be sure I check them all, and it won't take any of them. What do I need to use to get the RA to work again. My info is below>
NetGear Wireless router:
Model# WGR614v9
AT&T DSL modem
ASUS wireless card: Model: ASUS PCI-N13 PCI Express
OS: Windows Vista Ultimate SP2 x86
Connected to home network
I am the administrator
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As I said, RA had been working before, with the same setup but with a different router, a NetGear Model - WGT624
Any suggestions would truly be appreciated.
Jan 🙂
Rob Vargas Staff answered 4 years ago
Hi, Tink, and thanks for your question!
I took a look at the user manual for that router, and found the following (on page 5-9):
"Note: If you use applications such as multiplayer gaming, peer-to-peer connections, real time communications such as instant messaging, or remote assistance (a feature in
Windows XP), you should also enable Universal Plug and Play (UPnP) according to the instructions in “Using Universal Plug and Play” on page 5-12."
Make sure that you've got that set up as well.