IP address keeps dropping out

Shamor asked 2 years ago

Why do I keep getting bumped off the internet? I must then get Microsoft to 'fix' the problem. The message tells me they have 'fixed' my wifi settings and that I don't have a 'valid' IP address. I don't understand why this keeps happening, what it all means, nor how to fix it. Please help! Thank you in advance.

7 Answers
Shnerdly Staff answered 2 years ago

Thanks for your question Shamor.

We won't be able to answer your question without more information.

What type of Internet access do you have? ADSL, Cable, Fiber Optic,...?

Do you use a Router?

Is the Router built in to the Modem?

If so, what is the make and model?

If not, what is the make and model of both the Modem and the Router?

Do you have multiple devices using your Internet connection?

Are you using a wired or wireless connection?

What version of Windows are you running?

When the problem occurs, is there a notification balloon near the clock?

Answer [B]all [/B]of the questions the best you can and we'll see what we can do.

Shamor answered 2 years ago

Thank you for your reply! I am sorry for not introducing myself first, I only noticed that I was supposed to later. I will so my best to answer all the questions I can. I'm not that computer literate so I may not know some things. I don't know if I use a router or not. I had Windows 7 on an Asus laptop and the screen broke. I then got a Dell laptop that came with Windows 8. Which I am not happy with compared to the Asus. Then someone helped me get the Asus running again by hooking it up to a monitor and my husband now uses that. He is less computer literate than me by the way. I am using Cable and Wireless internet. This problem never happens with the Asus, only the Dell. I just don't know if it's the computer's fault, my internet provider or what. I haven't noticed a notification near the balloon but I can't say definitely that there isn't one! I will take note next time. What happens is my screen goes blank and the message across it says I am not connected to an internet. I shut it down and try again but get the same message. I have started using Chrome but when this happens I start Explorer and it says the same thing but Windows offers to fix the problem which it usually does but sometimes I have to reboot before I can get back on. When Windows fixes it, it says they had to reset WiFi or something like that and tells me that I don't have a valid IP address. So yes I guess I have the two computers using my Internet connection and also my Apple iPhone. Hope this all makes sense to you and that I have answered all I was supposed to! Thanks again.

Shamor answered 2 years ago

Thank you both for your replies. I don't even know if I have a router. Is there anyway I can tell? If I do have one then how do I make a channel change or would that be too difficult to explain here? Thanks for your patience.

Shamor answered 2 years ago

The modem is Netgear and was provided by Optus. My computer is about two rooms away from the modem. This is where I originally had my Asus was set up and it worked perfectly fine! I haven't been able to get my printer to work since I got this computer and it also worked perfectly fine before too! 🙁 Thanks again!

Shamor answered 2 years ago

Hi Moonpoint! Thanks for trying to help! I checked Netgear and there is noting that actually says 'Model No.' but I am presuming that CVG824G would be it! It says on the bottom of the modem 'Wireless Cable Voice Gateway EMTA'. I haven't had time to check out the rest of your instructions yet but I will try now. I am using Windows 8.1 and the instructions look like they migt be for Windows 7 so I'll see how I go! LOL

Shamor answered 2 years ago

Oh dear MoonPoint I just don't seem to be technically literate enough to do this! I couldn't follow the instructions! I find Windows 8 confusing enough! 🙁 Do you think a new modem might help? This one is quite a few years old.

Shamor answered 2 years ago

Hi MoonPoint! The Asus is now closest to the modem because I have to hook it up to the large monitor. I use the Dell much more than my husband uses the Asus. We recently retired and I hooked him up to the Asus so that he could go to the 'Casino'! LOL. That's about all he does on it. I get booted off quite a few times a day. Probably more at night (my time +10). I can see my signal in the bottom right of the screen and it always seems to look good. What happens is I suddenly get a blank screen with the message 'you are not connected to the interner'. After trying a few times to shut down and go back again, I eventually have to log into Internet Explorer and get the same message but Internet Explorer offers to look for a solution. It eventually says that the Wifi adapter isn't connected (this part I'm not sure is the exact wording but basically means the same thing). Then it gives the message that 'You do not have a valid IP address then it says 'Fixed'. I close it down and my home page loads up. I then close IE down and reconnect through Chrome and it is working again. Sometimes IE has not been able to fix the problem and then I have to reboot the computer and then it is working again. Hope I've been able to answer your questions properly and hope this makes some sense to you. I do appreciate you taking the time to try and help me. Wish it was something as simple as 'you need a new modem'. LOL

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