For remote PC support, is VNC all I need?

Philip Kelly asked 6 days ago

I have clients who need PC support.  I'm tired of driving to them.  For remote support, is a good VNC software all I need?

3 Answers
wimiadmin Staff answered 6 days ago

Yes. VNC would work, teamviewer is another. Basically as long as your client has internet access, you can connect to them. Keep in mind that both windows and OS X have Remote Desktop abilities built in but port forwarding will need to be done. TeamViewer doesn’t rely on port forwarding or IP address to connect. It’s based on user accounts.

Philip Kelly answered 6 days ago

I don't want to have to drive to each location and set up each PC to allow remote support, so built-in functionality would be my second choice.
I was mostly asking if VNC software (like ultraVNC) is secure enough for the occasional, long-distance activity.
Thanks. Additional guidance/advice is welcome.

wimiadmin Staff answered 5 days ago

It’s been a long time since I’ve used VNC, but seem to recall port forwarding at the router needing to be setup. If you can walk your users through the install and setup, yes ultravnc will work. TeamViewer on the other hand is a software install only. No port forwarding. If your users are less tech savvy, that might be a better approach.

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