Confused about the 12 lookups

Ibber Ibsen asked 2 years ago

I'm a bit confused about the 12 lookups pr. day, because I created an account yesterday, and I have only been using it for 3-4 times yesterday, but now it says that I have used all of my lookups.
It doesn't reset, and it should have been reset for around an hour ago.
So can you fix the problem for me? Or am I misunderstanding the way it works?
-Ibber69

1 Answers
wimiadmin Staff answered 2 years ago

Hi Ibber. We've tried duplicating this issue and are not experiencing any problems. Are you having this issue with all tools or only a specific tool?

The usage resets at 24 hours. This is based on each user and not any specific clock. Your tool usage resets after the first usage for the day. Not at midnight or anything like that.

Know the answer? Login or sign up for an account to answer this question.
Sign Up