cant view my dvr camera over the net

IP Address Questions and AnswersCategory: IP Questionscant view my dvr camera over the net
mrmacca asked 3 years ago

new to forum , so firstly hello to all ,
i have a swann dvr4 securanet dvr , i currently have 1 camera setup on it , i have configured it so i can see it on my own pc , using pv viewer d6 series , but i cannot get to view it from another pc , if i type the ip address in the browser i get taken to a page called net viewer d6 series web-program but it is just a blank screen , i have pinged my dvr and everything is fine , any other suggestions is much appreciated , using a windows 7 system .

1 Answers
Rob Vargas Staff answered 3 years ago

Hi, mrmacca, and welcome!

About your issue, first and foremost, I think, is to make sure that you have all the necessary codecs installed.

You mention using a program on the one PC that works, and a Web address on the others. Video is encoded into bits and bytes using these things called codecs. Motion JPEG is a form of video with a codec. So is MPEG4, and DIVX. And so on.

I took a few minutes to look over Swann's Web site, but could not locate information on the appropriate codecs. You may need to contact their tech support to look this over.

What version of Windows (XP Home? 7 Professional?) are we talking about. I saw that you said a "Windows 7 system", but what exact version? I know that 7 Professional doesn't always install all of these codecs that (potentially) come with Windows.

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