Camera images

welder asked 2 years ago

I have just set up a dvr system with 4 cameras in my holiday home in spain.I can view all the cameras locally on the same network but now i am back in uk and login i cannot see any images ? i am logged in to the dvr because i can access all the network settings etc and change the parametyers but still no images i can log in to my pc in spain and view the cameras that way but not in uk ? i have contacted the manufacturer in China and they can view them Can anybody help with this problem

3 Answers
Cody Robertson Staff answered 2 years ago

I don't know what's wrong.

My instant thought was "firewall", followed by "WAN IP Address". However it can't be either of those if you can access the control panel over the internet. So I'll be very interest to hear the solution when you get it fixed.

Rob Vargas Staff answered 2 years ago

Sounds like a plugin and/or codec issue.

What do you see when you try to view the camera views? Some kind of placeholder? Do you get that little yellow bar along the top that reports that Internet Explorer has prevented a download? Do you get some kind of error?

Actually, bad assumption. What browser are you using?

Radyan answered 2 years ago

Do you know if you have a dynamic or static IP. Some systems require static IPs in order to be able to connect to the DVR.

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